Refund & Cancellation Policy

• When you purchase a plan, full access to that plan's features is granted immediately for its stated duration (plus any bonus trial days included with the plan).
• You can only hold one active subscription at a time. If you already have an active plan, you'll need to wait until it ends or cancel it before purchasing a new one.
• You can review your current plan, usage limits, and expiry date anytime under My Profile → Plan Info, and see all past purchases under My Profile → Payment History.

You can cancel your active subscription at any time from the Plan Info tab. Please note:

• Cancelling ends your access to paid features immediately — it does not run until your original expiry date.
• Cancellation does not automatically issue a refund. See the refund eligibility section below.

Because a subscription grants instant digital access to practice material, mock tests, and AI-based feedback, purchases are generally non-refundable once access has been granted. We do, however, review refund requests on a case-by-case basis for situations such as:

• A duplicate or accidental charge for the same plan.
• A confirmed technical issue on our end that prevented you from accessing the platform, which our support team was unable to resolve within a reasonable time.
• A charge that does not match the plan or price you agreed to at checkout.

1. Go to My Profile → Payment History and note the transaction ID for the purchase in question.
2. Open a ticket from My Profile → Support (or visit our Contact page), describe the issue, and include the transaction ID.
3. Our team will review your request and respond with a decision — typically within a few business days.

If a refund is approved, it will be returned to your original payment method. Processing times beyond that point depend on your bank or payment provider and are outside of our direct control.

If anything above is unclear, reach out via our Contact pagebefore making a purchase, and we'll be glad to help.